Starburst Academy Training Terms

NOTE: By purchasing and/or enrolling in a Starburst Academy offering, you are explicitly opting into the collection of your personal information. Please see the Starburst Privacy Policy and our Commercial Legal Terms.

Corporate Discount Code Policies

If registering for training using a discount code, the coupon code MUST be entered at the time of purchase.  Please contact edu.operations@starburst.com if you require assistance using a coupon code PRIOR to completing your purchase.  Adjustments will not be made after a transaction has been completed.  

Usage of discount codes requires users to register using a verified corporate email address that is eligible for discounts.

Users are required to enter a corporate email address when accessing items purchased:

• • • By their employer
    • Using corporate/partner discounts
    • Using Training Credits

Starburst will NOT allow the usage of corporate discount codes with personal email addresses, nor will Starburst transfer enrollments purchased with a corporate discount code to a personal email address after purchase.

IMPORTANT NOTE: Training Credits are valid for 1 year from their purchase date. Training Credit (“TC”) expiration dates are strictly enforced. In the event the TC expiration comes BEFORE the standard access period for the redeemed item, the item will only be valid until the TC expiration date. Extensions will not be allowed.

Instructor-Led Public Training Policies

Starburst is NOT responsible for non-refundable travel or other expenses incurred by the student.

Starburst will make its best efforts to confirm or cancel course delivery by two weeks prior to the class start date.  In the case of low enrollment, classes may be canceled or rescheduled anytime at our discretion.  Students will be contacted via email to be notified of a cancellation.  

Customer-initiated cancellation requests must be received via email to edu.operations@starburstdata.com at least 15 days prior to the start of class.  Refunds will be processed at a rate of 97.1% of the purchase price, plus 30 cents.  (These are fees charged by our online payment processing partner and credit card services). Alternatively, your registration can be (1) transferred to another class if the request is received at least 15 days prior to the start of class, or (2) you may reassign your registration to another individual if the payment information does not change.  In the event of a reschedule, the class must be completed within one year of the initial registration/purchase date. In the event of non-attendance or failure to reschedule per the above policy, any fees paid for classes are forfeited.  Please contact edu.operations@starburstdata.com with any questions or requests.  

Training Materials Policy for Instructor-Led Events

Training Materials, including items like course slides, exercise instructions, and course supplements are for the personal use of the student attending the course only. They may not be copied, shared, or redistributed in any form. Any such materials provided for a training event will be made available to students attending the course for 90 days after the class start date. After 90 days, the materials will no longer be available for download.

 Skills Library Policies

The Skills Library training is licensed to unique individuals. One license equates to one user, as counted by unique email addresses.  It is prohibited for Skills Library access credentials to be shared by multiple individuals.  The term of Skills Library licenses is valid for a period of 365 days from the purchase date. Access to any applicable self-accessed content and remote lab environment (if any) will be terminated on the expiration date of the applicable license. Access cannot be extended past the expiration date.

Starburst does not offer refunds or allow license transfers (between users) for Skills Library subscriptions.

Starburst does not allow license sharing for the Skills Library subscription. Users found to be sharing a license with others will have access revoked and fees paid will be forfeited.